Refund & Return Policy

APEXWILL INC · Last updated: 08.2026

We want you to be happy with your e-bike. If something isn't right, here is exactly how to return it — no hidden restocking fees, no surprises.

1. Return Window

You may request a return within 30 days of the delivery date. After 30 days we are unable to offer a refund or exchange.

2. Eligibility — What Can Be Returned

To be eligible for a return, your item must be:

• In new, unused condition with no more than 2 miles on the odometer;
• Returned with all original packaging, tags, manuals, chargers, keys, and accessories;
• Free of damage, modifications, or signs of abuse.

Not returnable: gift cards; final-sale or clearance items (marked "Final Sale"); personalized/custom-built bikes; items missing parts or damaged through misuse, accidents, or normal wear and tear.

3. How to Start a Return

1. Email [email protected] (or use our returns portal) with your order number and reason for return.
2. We will issue a Return Merchandise Authorization (RMA) number and return instructions within 1–2 business days.
3. Ship the item back within 7 days of receiving your RMA. Write the RMA number clearly on the outside of the box.

Returns sent without an RMA may be delayed or declined.

4. Return Shipping Costs

• Change-of-mind / no-longer-wanted: the customer pays the return shipping cost. We will deduct nothing extra — there is no restocking fee.
• Defective, damaged-in-transit, or wrong item: we cover the return shipping in full. Please email photos to [email protected] within 48 hours of delivery.

5. Refunds

Once we receive and inspect your return (typically 3–5 business days), we issue a refund to your original payment method. Your bank or card issuer may take an additional 5–10 business days to post it. You will receive an email confirmation when the refund is issued.

6. Exchanges

If you received the wrong model or a defective unit, we will exchange it at no cost to you. For a different color/size, please return the original and place a new order.

7. Damaged or Defective on Arrival

Inspect your order promptly. Report damage, missing parts, or manufacturing defects to [email protected] within 48 hours of delivery, including photos. We will arrange a replacement, repair, or refund at our discretion and at no cost to you.

8. Warranty Is Separate

This return policy is distinct from our 1-Year Limited Warranty. Manufacturing defects covered by the warranty are handled under the warranty process, not as returns.

9. Questions

Contact us at [email protected] or +1 888-673-1098 (Monday–Friday, 9:00 AM–6:00 PM CT).

This policy is governed by the laws of the State of Texas. It does not limit any right you have under applicable U.S. federal or Texas state consumer law.